Privacy Policy for Cycle & Sip
At Cycle & Sip, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or use our services. By accessing or using our online platform, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide to us when you:
- Create an account or make a reservation: This may include your name, email address, phone number, and payment information.
- Purchase products or services: Such as coffee, pastries, bicycle rentals, or repair services.
- Sign up for newsletters or marketing communications: Your email address.
- Participate in events, surveys, or promotions: Information relevant to the specific activity.
- Contact us with inquiries or feedback: Your name, email, and the content of your communication.
We also automatically collect certain information when you visit our site, including your IP address, browser type, operating system, referring URLs, and how you interact with our platform. This data is primarily used for site analytics and improving user experience.
2. How We Use Your Information
We use the information we collect for various purposes, including to:
- Provide, operate, and maintain our services, including processing orders for coffee, bike rentals, and repairs.
- Process your transactions and manage your reservations for guided tours or equipment.
- Send you transactional emails, such as order confirmations, reservation details, and service updates.
- Communicate with you about promotions, new products, services, or upcoming events that may be of interest to you.
- Improve our website, products, and services, and develop new offerings.
- Monitor and analyze trends, usage, and activities to enhance your experience.
- Detect, prevent, and address technical issues or fraudulent activities.
- Comply with legal obligations.
3. Disclosure of Your Information
We may share your information in the following situations:
- With Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, website hosting, data analysis, and email delivery.
- For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- With Your Consent: We may disclose your personal information for any other purpose with your consent.
4. Data Security
We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please remember that we cannot guarantee that the internet itself is 100% secure. Although we do our best to protect your personal information, transmission of personal information to and from our online platform is at your own risk. You should only access the services within a secure environment.
5. Your Privacy Rights (GDPR)
If you are a resident of the European Economic Area (EEA) or the UK, you have certain rights regarding your personal data:
- Right to Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the contact details provided at the end of this policy.
6. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy [if available, otherwise embed here]. These technologies help us understand how you use our site, improve navigation, and personalize your experience.
7. Links to Other Websites
Our website may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
8. Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personally identifiable information from anyone under 16. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
- Cycle & Sip
- 107 Queen St. E., Unit 3A
- Toronto, ON, M5C 1S2
- Canada